Frequently Asked Questions (FAQ)

1. When will my order ship?
Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with your tracking information.

2. How long does delivery take?
Estimated delivery times are 7–12 business days for the United States, United Kingdom, Canada, and Australia. For other international locations, delivery may take 10–20 business days, depending on the destination and customs processing.

3. How can I track my order?
After your order ships, a tracking link will be sent to you via email. Please allow a few days for tracking updates to appear in the system.

4. Do you ship internationally?
Yes, Nuvriva ships worldwide. Shipping times and availability may vary depending on your location.

5. What if I receive a damaged or defective item?
If your order arrives damaged or defective, we’re here to help. Please contact us through the contact form on our website with your order number and details, and we’ll work toward a prompt resolution.

6. Can I cancel or change my order after placing it?
Order changes or cancellations may be possible if the order has not yet been processed. Please reach out to us as soon as possible through our website to request assistance.

7. Will I be charged customs duties or taxes?
Customs duties or import taxes may apply in certain countries. These charges are determined by local authorities and are the responsibility of the customer.